Purchasing from Dolce Roast for the first time?
Revolutionizing Coffee Culture in Malaysia
Founded in late 2024, Dolce Roast is dedicated to raising the coffee standards in Malaysia. Our mission is to educate the market on the importance of high-quality coffee and bring premium coffee experiences to every cup.
At Dolce Roast, we believe in offering more than just coffee – we aim to cultivate a deeper appreciation for the craft behind every brew.
Placing your first order may feel daunting, but our team of experts is here to guide you through every step of the process
FAQ
How Do I Sample Your Delicious Coffees Before I Place My First Order
Once you've reviewed our Offer List and discussed your requirements with one of our staff, they will gladly send you samples of the coffees you're interested in—either green (100g) or roasted (50g).
Please note that certain high-value coffees may not be available for sampling due to their packaging in smaller units or vacuum-sealed formats.
Contact one of our staff here to specify the coffees you'd like to sample, and they'll ensure it happens!
How Do I Become A Customer
Please take the time to fill out our New Customer Registration Form here & an Account Manager will get in touch shortly.
Traceability & Marketing Info
At Dolce Roast, we foster strong partnerships with all our producers, including our trusted partners from Antioquia Arabica Bean Farmer. We provide full transparency, offering detailed origin information, seasonal updates, and insights into each batch to ensure the highest quality coffee with a unique story behind every cup.
Enhancing Our Traceability Model
We continuously strive to implement more robust traceability systems that are easily accessible to both our roasters and their customers.
Currently, we are working with our supplying partner to build a traceability app that can help to improve supply chain visibility
Shipping & Logistics
Efficient logistics are crucial to our industry.
We provide all necessary export documentation at shipping. For any region-specific requirements, our logistics specialists are available to assist you.
What Are The Payment Terms
For the initial purchase, we require payment in advance. Moving forward, we are open to discussing credit terms as our partnership develops. Our goal is to support and help our partners grow.
Do You Share Cup Scores & Taste Profile
We conduct two rounds of quality testing, led by a team of Q Graders and experienced cuppers, both with our suppliers and internally.
As we only import specialty coffee, we are strict on quality, ensuring our selections align with our customers' preferences. While scores serve as an internal benchmark, we focus on maintaining consistent quality through regular cupping, and we’re happy to share our tasting notes.